ck34's Privacy Policy
A complete and transparent account of how ck34 collects, stores, and protects your personal information.
ck34 ("we", "us", or "platform") is a trusted online gaming and betting service in Bangladesh. Your privacy matters to us. This privacy policy explains what information we collect, how we use it, and how we keep it safe when you visit the ck34 website, register an account, or use our services. Please read this policy carefully — by continuing to use our services, you are considered to have accepted its terms.
What Information We Collect
We collect various types of information to operate the ck34 platform. This collection is done to provide you with a better and safer service.
1.1 Personally Identifiable Information
During account registration and management, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Residential address
- National ID or passport information (for identity verification)
- Financial transaction details (related to deposits and withdrawals)
1.2 Automatically Collected Information
When you visit our website, certain technical information is collected automatically, such as:
- IP address and device identifier
- Browser type and version
- Cached cookies and session data
- Page visits, click patterns, and time spent on the site
- Referral source and device operating system
We never collect unnecessary personal information. Only the information essential for providing our services is collected.
Purpose of Using Your Information
ck34 uses the information it collects only for specific and legitimate purposes. We use your information for the following:
2.1 Account Management and Verification
Personal information is needed to verify your identity, confirm your age, and keep your account secure. This verification is completed as part of the Know Your Customer (KYC) process.
2.2 Transaction and Payment Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Our minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
2.3 Service Improvement
Analytical information is used to improve the user experience, develop new games and features, and enhance the performance of the platform.
2.4 Fraud Prevention and Security
Information is analysed to identify suspicious activity, prevent fraud, and ensure the security of all user accounts.
2.5 Customer Service and Communication
Our 24/7 live chat support team may access your account information to resolve your issues. This is done solely for the purpose of providing service.
2.6 Responsible Gaming
Information may be used to monitor your gaming behaviour and, where necessary, activate responsible gaming tools such as deposit limits, session time limits, or temporary breaks.
Data Storage and Security
ck34 treats the security of your information as its highest priority. We use industry-standard technology and practices to keep your data safe.
3.1 Encryption Technology
All your personal and financial information is protected through SSL encryption technology. This technology ensures that your information cannot be read or altered by anyone during transmission.
3.2 Server Security
Our servers are housed in secure data centres equipped with firewalls, intrusion detection systems, and regular security audits.
3.3 Access Control
Access to your information is restricted to authorised personnel only. Every access event is logged and reviewed regularly.
3.4 Data Retention Period
We retain your information for a specified period to meet legal and regulatory requirements. Even after an account is closed, some information may be kept for a defined period due to legal obligations.
Our security systems are monitored around the clock by fully automated systems that instantly identify any unusual activity.
Sharing Data with Third Parties
ck34 does not sell or improperly share your personal information with third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
The financial information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These partners have their own privacy policies.
4.2 Technology Service Providers
Certain technical information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. They use this information to operate their games through our platform.
4.3 Legal Obligations
If we are required to disclose information to comply with a court order, a government agency request, or applicable law, we are obliged to do so. In such cases, no information beyond what is legally permitted will be disclosed.
4.4 Business Transfers
In the event of a business merger or acquisition, user data may be transferred. We will notify you in advance if such a change occurs.
Cookies and Tracking Technologies
ck34 uses cookies and similar technologies to keep the website functioning properly and to improve the user experience.
5.1 Essential Cookies
These cookies are essential for the basic operation of the site. They are used for maintaining login status, security verification, and payment processing. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference and play history. They make your experience more personalised.
5.3 Analytical Cookies
Analytical cookies are used to understand which parts of the site are used most and to improve the quality of our services. The data from these cookies is processed in aggregated and anonymous form.
You can manage cookies from your browser settings. However, disabling certain cookies may reduce the functionality of the site.
Your Rights and Controls
ck34 respects the privacy rights of every user. You have the following rights over your own information:
6.1 Right to Access
You may request a copy of the information we hold about you at any time. This information will be provided within a reasonable time after the request is received.
6.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from the profile section of your account.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for legal, regulatory, or security reasons.
6.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. We will process such requests with due consideration.
6.5 Right to Close Your Account
You may request to close your ck34 account at any time. After the account is closed, your information will be securely retained for as long as legally required, then deleted.
Minors and Age Verification
ck34 is a responsible gaming platform. Our services are for those aged 21 and above only. We strictly prohibit the collection and processing of information from minors.
Information required for age verification is collected at the time of registration. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the collected information will be destroyed through the appropriate process.
For ages 21 and above. If you see a minor using our services, please inform our support team.
International Data Transfers
To operate ck34's services, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that data transfers are conducted in accordance with applicable laws and regulations and that the security of the data is maintained.
For data transfers to third countries, we ensure appropriate contractual safeguards so that your information receives the same level of protection that applies in Bangladesh.
Changes and Updates to the Privacy Policy
ck34 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email address
- By displaying a notice when you log in
If you continue using the service after changes are made, you will be considered to have accepted the updated policy. The date of the most recent update will always be displayed at the top of this page.
Complaints and Contact
If you have any questions, concerns, or complaints regarding your privacy, please get in touch with us. We are always ready to help.
After receiving a privacy-related request, we will try to respond as quickly as possible. Complex requests may take a little more time, but we will keep you informed of the progress.